hey baji's Privacy Policy

Introduction and Applicability

This privacy policy is a legal document issued on behalf of the hey baji platform (https://hey-baji.cam). The policies described here apply to all activities on hey baji, including browsing the website, opening an account, making deposits, placing bets, and using support services.

By using this platform, you are considered to have accepted the terms of this privacy policy. The general terms of service are described in detail in our Terms and Conditions — this privacy policy should be read alongside that document.

hey baji places the highest priority on protecting the personal information of users in Bangladesh. We believe that managing data with transparency and responsibility is the foundation of long-term trust.

Types of Information Collected

hey baji may collect the following categories of information:

2.1 Identity Information

• Full name and date of birth
• National ID number or passport number
• Mobile number and email address
• Occupation and source of income (where required)

2.2 Financial Information

• bKash, Nagad, Rocket account numbers
• Bank account and routing information
• Transaction history — records of deposits and withdrawals

2.3 Technical Information

• IP address and device identifier information
• Browser type, version, and operating system
• Login time, session duration, and navigation data
• App usage information (Android and iOS)

2.4 Gaming and Betting Information

• Play history, bet amounts, and results
• Bonus usage and wagering activity
• VIP level progress and cashback information

Methods of Data Collection

hey baji collects user information in the following ways:

• Registration process: Information you provide directly when opening an account.
• Identity verification (KYC): Through document verification required to enable deposit and withdrawal facilities.
• Financial transactions: When making a deposit or withdrawal via bKash, Nagad, Rocket, or bank transfer.
• Live chat and email support: When you contact us through support channels, a record of that conversation is retained.
• Automated technologies: Technical information collected through cookies, log files, and web beacons.
• From third parties: Information received from payment processors and identity verification services.

Purposes of Data Use

hey baji uses collected information for the following legitimate purposes:

4.1 Service Operations

Information is used to create and manage accounts, process deposits and withdrawals, apply bonuses and promotions, and manage the VIP program.

4.2 Security and Fraud Prevention

Technical information is analyzed to detect and prevent unauthorized logins, suspicious transactions, and multi-account use.

4.3 Customer Service

Information is used to resolve your issues quickly and accurately when providing support via 24/7 live chat and email.

4.4 Legal Compliance

Information is used where necessary to comply with applicable laws, regulations, and directives from authorities.

4.5 Service Improvement

Information is analyzed to improve the user experience, identify technical issues, and develop new features.

Sharing Information with Third Parties

hey baji never sells your personal information. However, necessary information may be shared with trusted third parties in specific circumstances for the purpose of operating the service:

• Payment processors: With bKash, Nagad, Rocket, and banking partners to complete transactions.
• Identity verification services: With trusted verification providers to complete the KYC process.
• Technology partners: Game studios (such as Evolution, Pragmatic Play, JILI, Spribe) and other technology service providers, who may use information only for specified purposes.
• Legal authorities: To relevant authorities in the case of a court order or legal requirement.
• Business changes: To a new entity in the event of a merger, acquisition, or asset transfer, subject to ensuring equal or better protection under this policy.

Data protection terms are explicitly included in contracts with all third parties.

Data Retention and Security

6.1 Retention Period

All information is retained while an account is active. Even after an account is closed, certain information may be kept for a defined period as required by legal obligations and for dispute resolution purposes.

6.2 Security Measures

hey baji applies multiple layers of security to keep your information safe:

• SSL encryption — all data transmission is encrypted
• Strong password policy and two-step verification (OTP)
• Regular security audits and vulnerability testing
• Access to data is restricted to authorized staff only
• Data backup and recovery systems

However, no internet-based system is 100% secure. Please keep your login credentials confidential and contact us if you notice any suspicious activity.

Cookies and Tracking Technologies

Cookies and similar technologies are used on the hey baji website. Cookies are small text files stored on your device that help improve the performance of the service.

7.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and ensure security.
• Functionality cookies: Used to remember your preferences (language, display settings).
• Analytical cookies: Collect anonymous data to understand which parts of the site are used most.
• Performance cookies: Used to identify page loading speed and technical issues.

7.2 Cookie Control

It is possible to disable cookies from your browser settings, but this may affect some features of the site. Disabling essential cookies will prevent you from logging in properly.

Protection of Minors

All hey baji services are for individuals aged 21 or older only. No information from minors (under 21) is knowingly collected.

Date of birth is verified at registration, and age is confirmed via ID where necessary. If any minor's information is found in an account, it is deleted immediately and the account is closed.

To learn more about responsible gaming, visit our Responsible Gaming page, which contains detailed guidance on keeping yourself and your family safe.

User Rights

As a hey baji user, you have the following rights:

9.1 Right to Know

You can contact our support team at any time to find out what information has been collected about you. We will respond within 30 days after verification.

9.2 Right to Correction

You can request a correction if any of your information is inaccurate. Some information can be changed directly from account settings; for other information, contact support.

9.3 Right to Deletion

A request to delete information can be made along with a request to close the account. However, certain information must be retained for a defined period due to legal obligations.

9.4 Right to Object to Processing

You may object to the use of your information for marketing purposes. Objections to processing of information that is essential for operating the service may not be accepted.

9.5 Right to Data Portability

You may request to receive information relating to you in a structured, commonly usable format.

If you have further questions about these rights, you can find answers in our FAQ section or contact support directly.

Policy Changes

hey baji reserves the right to change this privacy policy when needed. Users will be notified in advance of any significant changes via email or a notice on the site.

Continuing to use the platform after any changes will be considered as your acceptance of the updated policy. You are advised to review this page regularly to stay informed of the latest policy.

For general information about hey baji, our values, and a brief introduction to the platform, visit our About Us page.

Contact

If you have any questions, concerns, or requests related to this privacy policy, please contact us: