hey baji's commitment to responsible gaming
Gaming should be for fun — not a source of stress. hey baji believes every player needs to know their own limits and have the ability to make decisions accordingly. On this page you will find how to keep yourself safe, where to get help, and how hey baji supports you.
hey baji is committed to responsible gaming — protecting every player is our priority.
Why responsible gaming matters
For many people, playing online betting or casino games is a form of entertainment. But for some, it can gradually become a habit that causes financial and mental harm. hey baji wants every user to stay aware of this and take the right steps before problems arise.
Under our Terms and Conditions, you must be 21 years of age or older to open an account and play any bet or game at hey baji. There are no exceptions to age verification — protecting minors is at the centre of our responsibility.
Read our Privacy Policy to understand how your information is used — it contains a full description of how account data is managed. If you have any questions about responsible gaming, you may find the answers you need in our FAQ section.
Most importantly: never spend money on gaming that you need for your daily needs. Betting with money meant for your livelihood, family, or repaying debts is never a solution.
Tools to keep yourself in control
hey baji provides several practical tools to help you stay in control of your gaming. These can be activated at any time from your account settings or directly through the support team.
Deposit Limit
Set a daily, weekly, or monthly upper limit on deposits. Lowering the limit takes effect immediately; increasing it requires waiting through a set period.
Session Time Limit
Set a limit on how long you play in one sitting. When the set time is up, your account will automatically pause to help you avoid long sessions.
Reality Check
A message appears at set intervals showing how long you have been playing and the status of your session — this helps you stay aware.
Bonus Opt-Out
You can choose to stop receiving any promotional offers or bonuses. Once this is activated, no further bonus offers will be sent to you.
Cool-Off
Temporarily close your account for anywhere from 1 day up to 6 weeks. During this time, logging in or placing bets will not be possible.
Self-Exclusion
If you feel the situation is becoming serious, request a permanent self-exclusion for between 6 months and 5 years. Once active, your account is closed and you are also prevented from opening a new one.
To activate or change any of the above tools, contact our 24/7 live chat support directly — the trained team is ready to assist in Bengali.
Recognising the warning signs
If you notice the following signs in yourself or someone close to you, consider seeking help. This is not a sign of weakness — it is a sign of awareness.
Chasing losses
Repeatedly placing bets to recover lost money is the start of a dangerous cycle. This mindset quickly leads to greater losses.
Hiding it from family or friends
The tendency to conceal how much you play or how much you have lost adds to mental stress and damages relationships.
Loss of priorities
If gaming starts to take more importance than work, studies, or family responsibilities, it is time to take notice.
Borrowing to play
Taking loans or breaking into savings to place bets — this habit is a direct path to financial hardship.
Unable to stop
Trying to stop but returning repeatedly, or feeling anxious or restless during breaks.
Mood changes
Mood swings based on gaming outcomes — overly excited when winning, disappointed or angry when losing.
Where to get help
Acknowledging a problem takes courage. There are many ways to get help — you are not alone.
hey baji Live Chat Support
Contact us on live chat any time of day, any day of the week. Speak in Bengali — requests for self-exclusion, deposit limits, or account closure are processed immediately.
Email Support
You can also reach us by email in addition to live chat. Our email address is: [email protected] — the team responds in both Bengali and English.
Family and loved ones
Talk openly with a trusted family member or friend. Support from those close to you plays an important role in recovery.
Professional counselling
Getting help from a psychiatrist or counsellor is an effective step. Mental health professionals in Bangladesh can help address gaming addiction.
Local support organisations
Contact a mental health clinic or the outpatient department of a hospital in your area. Many government hospitals offer free consultation services.
hey baji's commitment
hey baji is not just a gaming platform — it is an effort to build a responsible environment. We believe entertainment should always be safe and informed. That is why we strictly enforce age verification, keep financial protection tools accessible, and are always ready to help any player in difficulty.
Remember: there is no guarantee of winning. Betting is always for entertainment — not a way to earn a living. Play for fun, with awareness, within your own limits.
Betting is entertainment — not a financial solution.
Protecting minors
You must be 21 years of age or older to create an account and play at hey baji. Providing your date of birth at registration is mandatory and identity verification documents may be requested if needed. If an account is suspected of being used by a minor, it is suspended immediately.
If there are children or teenagers in your household who use your device, use a PIN or password on the device and log out after every session. Do not share your hey baji account login details with anyone.
If you notice any irregularity or suspect a minor is using an account, inform our support team right away — they are available 24/7 and can assist in Bengali.